Our data security responsibilities are of paramount importance to us, and we are dedicated to ensuring the security of all the information that we receive from you. We use physical, electronic and business management protocols in order to safeguard our data and protect it from unauthorized disclosure or access.
The information we collect
We are deeply concerned with the information that is collected from the customers. We gather your information when you contact us, sign up for the newsletter, and any offline interaction such as telephone or in-person conversations. Typical examples of data we will record include your name, physical address, email address and other contact information, such as telephone numbers. We may also collect demographic information about you such as your age, your preferences, and information regarding your needs.
We never store information that would be deemed as financially sensitive, such as debit or credit card numbers, security numbers or bank details. If you provide payment details to us online, it is processed by secure third-party websites and we do not disclose the information.
If you make a payment, we do not store the financial information; it is entered directly onto the payment provider, which is an online service. This is compliant with the thorough annual checks mandated by the Payment Card Industry Data Security Standard.
Cookies and Google Analytics
We may add cookies on the website so that we can customize user’s behaviors, offer target marketing services and recognize users on our website. A cookie is basically a small text file that is stored on your device. A cookie is placed on your device as long as you shop with us. Cookies are used in order to provide the following services:
- The cookies that last only for 30 minutes are used so that we can track the number of visitors to our website.
- The cookies that are stored for midnight are used to track the time of users using the website.
- The cookies that are stored for 2 weeks are used to get information about the experience you are having with our product.
- The cookies that are stored permanently are used to remember your password.
We use Google Analytics and Cookies so that we can:
- Assist you in a better way.
- Detect and suspicious activity on the website.
- Advertise the products or services you are interested in.
What we do with your information
The information that we take from you helps us better understand and serve your needs. It is retained for internal recordkeeping, regulation and audit trail purposes. The information may also be used to assist us with the improvement of our services and products.
Occasionally, we may send out emails containing promotional material for special offers, new products, or other information we believe could be interesting to you. These will be sent to the email address you provided us with. All promotional emails we send out include a link to unsubscribe, should you not wish to receive updates/ messages from us.
Taking control of your information
We never pass personal information about you to any third party unless you grant us permission, or the law requires it of us. You have the ability to restrict the usage or collection of your personal data. You can request to see all information we hold about you at any time by contacting our Data Protection Officer. We have implemented SSL certificates for the website to ensure the information is safe and secure.
Third party websites
You may find links on our website that lead to other apps or websites which you may find interesting. We do not have control of any of these external websites or apps, and as such cannot be held liable for their own data protection processes. No third-party sites are governed by this statement. We advise that you use caution, and always check the privacy statements of third party websites before entering any data onto them.